Refund policy
RETURN & REFUND POLICY Laveria | Effective Date: July 22, 2026
Our Return Policy
We want you to be completely satisfied with your purchase from Laveria. If you are not fully satisfied, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable or digital products
- Items marked as final sale
How to Initiate a Return
To start a return, please contact us at support@laveria.shop with your order number and reason for return. Our team will respond within 2–3 business days with return instructions.
Please do not send your item back without first receiving return authorization from us.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service. Laveria is not responsible for items lost in return transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that original shipping charges are non-refundable.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at support@laveria.shop with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at support@laveria.shop.
Contact Us
Laveria 310 Spring Ave, Apt 3E Ridgewood, NJ 07450-4534 United States
Email: support@laveria.shop